Making a Personal Connection
For Change

FPS COVID-19 Management Protocol: Updated June 30, 2020

Please don't be misled by contradictory media reports. "Opening up" is simply a political and economic calculus, not an indication that COVID-19 is on the decline. The best science and scientists assure us that COVID isn't going anywhere soon and, until there is a vaccine in 18 to 24 months, we must remain vigilant to protect vulnerable populations. Family Psychological Services has been prepared for the corona virus since late February and we're doubling our efforts we face the possible return of KU students in the fall, which is likely to greatly increase community risk exposure.

If You Want to Be Seen in Our Office, You Must:

Not Be Ill
You must be free of illness or fever, regardless of origin. We will test you with a no contact thermometer at the door.
Not Have Been in High Risk Environments
We won't see you in the office if you've recently been in high risk COVID-19 enviroments, particularly paries or bars.
Wear A Mask to Your Appointment
You must wear a mask when you enter FPS and while moving through the hall. Your therapist will decide if you need to keep it on while you are in session.
Wait in Your Car
Our lobbies are closed. You may not wait in the lobby. If you are dropping someone off for therapy, do not leave until the therapist comes out and waves them in.
Wash Your Hands Upon Arrival
Everyone who enters our office must their wash hands before beginning a session. Your therapist will do likewise.
Maintain Social Distancing
Please notice your distance to anyone you encounter in the office. Remain at least six feet away from others.
Exit Through The Back Door
In Suites C and D, please exit at the back door so you don't cross the lobby a second time.
Maintain A Supportive Perspective
We need your help to protect our staff and the other clients we serve. Any clients unwilling to maintain infection management can't continue at our office.

Is My Insurance Covering Telehealth?

BCBS of Kansas
is coveriing telehealth at the same rate as in-office therapy. More Info
BCBS of KC
is covering all telehealth costs until July 24th. More Info
Cigna
provides updates  on its COVID telehealth policy on it's website   More Info
UMR
provides updates on its  COVID telehealth policy More Info
United/Optum
is covering COVID telehealth through Sept 30th More Info
Aetna
Aetna is covering telehealth costs at their usual rate. More Info

FPS COVID-19 FAQ

Has FPS "Opened Up?"

We never closed. Some of our staff are still telehealth-only and some are open to seeing you live using a specific physical distancing protocol noted below. Regardless of how you get services, please don't sacrifice your mental health or your family's during the COVID pandemic. Articles are coming out every day warning of the toll social distancing takes on mental health, and we're seeing it on our caseloads.

Is Telehealth A Good Option?

We've been reasonably pleased with telehealth during COVID and many clients have adapted to it with aplomb. For now, most insurance companies are covering the costs just as they would live sessions. BCBS of KC is apparently covering those costs until July 24th. It's best to check your plan first. We've had some very unpleasant surprises. For example, Stormont Vail has an unusual BCBS plan that is based out of South Carolina and they have refused to reimburse telehealth at all. You will not notice this on your card, so we advise you to call and be sure you really have what you think you have. We have filed a complaint with BCBS of Kansas about this.

What About Kids and Telehealth? We're working hard to innovate treatment, especially for younger kids and we're adding to both our online and live facilities better serve them. What we know for sure, is that kids are needing our services, as are their parents. These times are a big challenge for families and as the fall looks more and more uncertain in terms of college and public school attendance, that won't change any time soon. Don't hesitate to reach out. We're also refitting our playroom to allow safer interaction between child and therapist.

What's Happening with Medication Management?

It is proceeding without interruption. However, Kelsey is working from home during COVID. She can meet with you on Zoom.us or Face Time and fill your prescriptions remotely, preferably at our community partner pharmacy, Sigler. Bailie is now working as Kelsey's medication assistant. Her email is FPSMedassist [at] FPSSecure [dot] com. Please visit our Medication_Management web page to remind yourself of the requirements for med management and to read Kelsey's Twitter feed to keep updated moment to moment. Remember, you need to be seen regularly by a therapist at FPS to continue medication with us. If you've made an arrangement with Kelsey and your therapist (both) to be medication-only, that's fine but please do not presume that is the case just because we are in the COVID era. Also be aware, that Kelsey is not doing "walk in" clinic right now because you can't really do that on zoom and, even when we get back to using our offices, we won't be able to accommodate walk-ins as we used to.

Are You Accepting New Clients?

Yes, with a couple caveats. We've been hit hard coming out of quarantine, with sometimes as many as eight to twelve intake requests per day. Our senior staff are fairly full. We've hired a new therapist, but she can't take insurance until January. In the meantime she has very flexible hours and can get you our your teen in quickly. He cash rate is $60/hr and $75 for intake, live or online. The second caveat is that, given the evolving situation with COVID, we can't really take new clients who refuse to do some of their sessions on telehealth. Flexibility is a great plus in accessing services right now.

How Are You Handling Late Cancels and No Shows?

We are trying to be flexible with our clients during COVID-19. If you late cancel for any reason related to health or your personal concerns about health and you cannot attend, we'll waive the late charge. If you fail to appear without notice, we may charge the late fee as per your informed consent. However, if you can provide a good reason for the no-show, we'll work with you. Please remember, however, that other people want to get in. Even a late cancel may offer someone a chance to take your place. Any help you can offer on this is greatly appreciated.